Frequently Asked Questions
Everything you need to know about shopping with Lux Afrique Boutique.
Where do you ship from and what are the delivery times?
Lux Afrique Boutique ships globally. Orders are typically processed within 24-48 hours. Domestic delivery takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 14-day return policy for all unused and unworn items in their original packaging. Please contact our support team to initiate a return or exchange request.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment options to ensure a secure and seamless checkout experience.
Are the products authentic and ethically sourced?
Yes, authenticity is our priority. We work directly with verified artisans and premium brands across the continent to ensure every product is genuine and ethically produced.
Do I have to pay international customs duties?
Customs duties and taxes depend on your country's regulations. Customers are responsible for any import fees incurred upon the arrival of their package.